Training Videos Are Not Playing

If your computer is not running an up to date browser and has the right playback scripts installed you may have issues with our videos.  To fix any playback issues, we recommend the following:

  1. Clear your browser cache, cookies and temporary files. This can normally be done using the options in the “Tools” or “Preferences” menus depending on your browser
  2. Check your browser is running the latest version. Older browsers can sometimes cause issues with our videos
  3. If possible, we recommend using either Firefox or Google Chrome for the optimal web browsing experience
  4. Check that your computer is running the latest version of the Adobe Flash Video Player

Normally these issues are caused by a local issue on your computer or with your ISP and can be fixed by the above changes.  We have extensively tested our videos so we know they do work when your computer is setup right